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The Accessibility Discovery Centre is open for collaboration

The Accessibility Discovery Centre is open for collaboration

Have you ever tried lip-reading Mickey Mouse? Six-year-old me definitely did, but without much success. Although I was interested in the colours, the slapstick humour and the endless action, I just didn’t ‘get’ it. And for a good reason — I have been profoundly deaf since I was five years old.Mainstream entertainment took on new…

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The Accessibility Discovery Centre is open for collaboration

The Accessibility Discovery Centre is open for collaboration

Have you ever tried lip-reading Mickey Mouse? Six-year-old me definitely did, but without much success. Although I was interested in the colours, the slapstick humour and the endless action, I just didn’t ‘get’ it. And for a good reason — I have been profoundly deaf since I was five years old.Mainstream entertainment took on new…

TAG Bulletin: Q4 2022

Threat Analysis Group New Iranian APT data extraction tool As part of TAG's mission to counter serious threats to Google and our users, we've analyzed a range of persistent threats including APT35 and Charming Kitten, … Source

25 new startup recipients of the Ukraine Support Fund

25 new startup recipients of the Ukraine Support Fund

Today, we are happy to announce the newest group of 25 recipients of the Google for Startups Ukraine Support Fund.Ukrainian entrepreneurs continue to show great motivation and dedication, even in the most difficult of circumstances. According to a recent report, Ukrainian startups tripled in combined enterprise value in 2022, growing from €3 billion to €23.3…

A Google engineer’s journey from Cairo to Warsaw

A Google engineer’s journey from Cairo to Warsaw

Welcome to the latest edition of “My Path to Google,” where we talk to Googlers, interns and alumni about how they got to Google, what their roles are like and even some tips on how to prepare for interviews.Today’s post is all about Rand El Morry, a site reliability engineer. Rand is a new Googler…

Special delivery! New Android features this holiday season

Special delivery! New Android features this holiday season

As we use our smartwatches to get more done, Wear OS tiles make it easy to see important information at a glance. You can already use the Google Maps tile to start navigating to your home or office from anywhere. And now, we’re adding new tiles to help you get more things done from your…

New ways we’re supporting Ukraine

New ways we’re supporting Ukraine

Providing cybersecurity assistanceThe Ukrainian government is under near-constant digital attack. That’s why shortly after the invasion, we expanded eligibility for Project Shield, our free protection against DDoS attacks, so that Ukrainian government websites and embassies worldwide could stay online and continue to offer their crucial services. Since then, we’ve continued to implement protections for users…

Apple Messages for Business channel added to Dynamics 365 Customer Service

Apple Messages for Business channel added to Dynamics 365 Customer Service

Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use the familiar Messages app on their Apple devices to connect with your service teams, confident that their conversation is verified and secure. Rich messages help your service team resolve customer issues,…

5 steps for transforming customer experience with Dynamics 365

5 steps for transforming customer experience with Dynamics 365

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a consumer too. Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a…

The right work assignment method can improve agent satisfaction and utilization

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help. Choose the right assignment method to prioritize agents when multiple agents satisfy a…

Google Play’s best apps and games of 2022

Google Play’s best apps and games of 2022

The winners are in for Google Play’s Best of 2022 awards.Every year we recognize the best apps and games on Google Play and the developers who bring them to life. Their bold ideas and creativity help us reach people across all kinds of devices — from phones and watches to Chromebooks and tablets.Apps and games,…

Facebook: We Create: Showcasing Indigenous Creativity to Support Small Businesses in Canada

Facebook: We Create: Showcasing Indigenous Creativity to Support Small Businesses in Canada

The Indigenous economy in Canada is estimated to grow to $100 billion dollars by 2025, and Indigenous entrepreneurs rely on digital tools to grow their businesses and fuel this economy. Today, we’re launching the third installment of We Create to support digital-first, Indigeneous-owned businesses across Canada. Our goal is to help small businesses reach their…

Automotive

Automotive 30% Club Winner: Rachel Shepherd

Automotive 30% Club Winner: Rachel Shepherd

Rachel Shepherd, Toyota (GB) General Manager, People and Workplace Experience, has been named a winner in the Automotive 30% Club – Inspiring Automotive Women Awards.Rachel, who has been at Toyota (GB) (TGB) since 1999, was honoured by the award judges for her collaborative and consultative approach to developing people, including devoting time to personally coach…

From metal to mobile: the evolution of the car key

From metal to mobile: the evolution of the car key

A staple of American car culture for the past hundred years, the classic car key has evolved drastically over time and may one day become obsolete as drivers look to more convenient solutions to operate their vehicles. Although car keys can be traced back to the early 20th century, the traditional metal key we’ve come…

Marketing

The Accessibility Discovery Centre is open for collaboration

The Accessibility Discovery Centre is open for collaboration

Have you ever tried lip-reading Mickey Mouse? Six-year-old me definitely did, but without much success. Although I was interested in the colours, the slapstick humour and the endless action, I just didn’t ‘get’ it. And for a good reason — I have been profoundly deaf since I was five years old.Mainstream entertainment took on new…

TAG Bulletin: Q4 2022

Threat Analysis Group New Iranian APT data extraction tool As part of TAG's mission to counter serious threats to Google and our users, we've analyzed a range of persistent threats including APT35 and Charming Kitten, … Source

Tech Posts

Apple Messages for Business channel added to Dynamics 365 Customer Service

Apple Messages for Business channel added to Dynamics 365 Customer Service

Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use the familiar Messages app on their Apple devices to connect with your service teams, confident that their conversation is verified and secure. Rich messages help your service team resolve customer issues,…

5 steps for transforming customer experience with Dynamics 365

5 steps for transforming customer experience with Dynamics 365

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a consumer too. Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a…

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