Author: admin

The right work assignment method can improve agent satisfaction and utilization
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The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help. Choose the right assignment method to prioritize agents when multiple agents satisfy a…

Google Play’s best apps and games of 2022
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Google Play’s best apps and games of 2022

The winners are in for Google Play’s Best of 2022 awards.Every year we recognize the best apps and games on Google Play and the developers who bring them to life. Their bold ideas and creativity help us reach people across all kinds of devices — from phones and watches to Chromebooks and tablets.Apps and games,…

New details on commercial spyware vendor Variston
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New details on commercial spyware vendor Variston

Stage 1: Remote code executionThe infection chain starts with a client visiting the landing page URL defined in the configuration file. If the validation checks succeed, the landing page is served and 2 cookies are set:A cookie with name wp_blog and value 1 to detect and redirect recurring visitors.A “client identifier” cookie with:A name that…

Facebook: We Create: Showcasing Indigenous Creativity to Support Small Businesses in Canada
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Facebook: We Create: Showcasing Indigenous Creativity to Support Small Businesses in Canada

The Indigenous economy in Canada is estimated to grow to $100 billion dollars by 2025, and Indigenous entrepreneurs rely on digital tools to grow their businesses and fuel this economy. Today, we’re launching the third installment of We Create to support digital-first, Indigeneous-owned businesses across Canada. Our goal is to help small businesses reach their…

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Lexus Unveils Installation by Suchi Reddy, Shaped by Air, at ICA Miami | Lexus | Global Newsroom

PLANO, TX (November 29, 2022)―Today, Lexus unveiled Shaped by Air at the Institute of Contemporary Art, Miami (ICA Miami), presenting a vision by acclaimed New York-based artist and architect Suchi Reddy, founder of Reddymade Architecture and Design, that draws inspiration from the Lexus Electrified Sport's quality of being "shaped by air." Reddy's ethereal installation―her first…

Go for a festive drive with Santa and Mrs. Claus
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Go for a festive drive with Santa and Mrs. Claus

Santa Claus is back in town — and on Waze — to bring some holiday cheer to your drives. Whether you’re headed to the mall to shop for the perfect present or to your in-laws’ for dinner, his merry “ho-ho-hos” and good tidings for all will make any ride a jolly one.Santa’s other half, Mrs.…

What pivoting into tech taught Chryssa Jones
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What pivoting into tech taught Chryssa Jones

In 2017, Chryssa Jones was working as a university administrator, focused on helping underrepresented students succeed in higher education. She wanted to move into tech, but she was working full-time, raising four kids and struggling to make ends meet, so she was apprehensive — plus, she didn’t see many role models like her in the…

Teaming with the NBA Foundation to support HBCUs
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Teaming with the NBA Foundation to support HBCUs

Since its establishment in 2020, the NBA and NBA Foundation have worked to create greater economic opportunity for Black youth with programming that spans STEM education, career development and professional mentorship and networking. Their work to support HBCU students is especially inspiring. As a proud alumni of Morehouse College, I know firsthand how important these…

Protecting small businesses from scammers
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Protecting small businesses from scammers

A Business Profile is a tool that allows business owners to take charge of the way their business appears on Search and Maps. And it allows consumers to find their favorite (or, soon-to-be favorite) coffee shops, restaurants or hardware stores. It’s a tool designed to empower people. However, some scammers have tried to abuse and…